Your details, plainly.

Who we are

Cavero Labs is the registered business name of Reuben Baty, ABN 30 833 716 652, in Western Australia. Cavero Trades is its service for tradies. We build and run websites and lead systems for small businesses.

What we collect

When you book a call: your name, email, phone number and the time you picked.

When you start signing up: your name, business name, trade, suburb, mobile, email, your website if you have one, and the plan you picked.

When you become a client: what you tell us in the setup form, which is your business details, contact details, services, suburbs, photos, logo, and reviews your customers have agreed to share. Also:

• your mobile number, so we can text you when a new job comes in;
• a document proving your business address, which the phone company needs before it gives you a business number;
• your payment details, which are held by Stripe, not by us.

Why we use it

To talk to you about your business, build and run your site and lead system, send you job alerts, and bill you. We only text you if you've said yes to texts, and every text lets you reply STOP. We don't sell your details or use them for anything else.

What goes on your website

Only what's meant to be public: your business name, services, suburbs, the photos you choose, your business phone, and reviews your customers agreed to. Your mobile for alerts and your address document never go on your site. We remove location data from your photos before they go online.

Where it's kept

With the services we use to run things: GoHighLevel (our customer system, texts, emails and bookings), Cloudflare (hosting), Stripe (payments) and Microsoft 365 (email). Most are US companies, so your details may be stored or processed outside Australia.

Your address document is only used to set up your business number, and we delete it once the number is approved.

How long we keep it

While you're a client, and for 2 years after you leave, then we delete it. Payment records are kept for 5 years, because the tax office requires it.

If you book a call or start signing up and don't become a client, we delete your details after 2 years.

Seeing, fixing or deleting your details

You can ask to see what we hold about you, to correct it, or to delete it. Email reuben.baty@caverolabs.com or reply to any message we've sent you. We'll get back to you within 30 days.

Complaints

If you're unhappy with how we've handled your details, email us and tell us what happened. We'll look into it and get back to you within 30 days. If you're still not happy, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.